When things are going well for your business, it’s easy to become complacent. We become firmly entrenched in the same old same old. After all, we built our business based on these beliefs and it has always worked. Frequently, it is our own people who tell us that the old way may not be appropriate today. Their message, as Jack Welsh reminds us, is that the rate of change at your competitors dictates the need for constant change in your company.
The question is, “are we listening??"